Frequently Asked Questions
Everything you need to know about our natural skincare and botanical remedies.
Are Botanic products 100% natural and cruelty-free?
Yes, all our products are formulated with ethically sourced botanical ingredients and are never tested on animals. We believe in beauty that is kind to both your skin and the planet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange, provided at least 50% of the product remains.
Can I track my shipment once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your package's journey.
Are your glass bottles and packaging recyclable?
Sustainability is at our core. Our glass bottles are 100% recyclable, and our outer packaging is made from FSC-certified recycled paper and printed with soy-based inks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.