Returns & Exchanges
At Botanic, we want you to feel confident in your skincare journey; if a product isn't the right fit for your skin, you can return it within 30 days of purchase. We offer full refunds or exchanges on all items that are unopened or gently used to ensure your complete satisfaction.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the products in their original packaging or a secure box to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and clear-tape it to the exterior of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing